Frequently asked questions from our residents and families...

What is the Deferred Management Fee (DMF) and what does it cover?
When is my capital repaid?
What is covered in my weekly village fees?
Can I transfer to another apartment or care suite, or from an apartment to a care suite?
Who is responsible for insurance and rates?
What happens if I come into the village and I decide it isn’t for me?
Can I have people to stay?
Is there an age for entry?
Are Pets allowed?
Can I bring my tools and other hobby gear from home?
Is storage available on site?
Do you have a procedure for complaints?